WebWhat is the warranty period of my suitcase? Folllow the instructions to submit your return request.

WebImproper or incorrectly performed maintenance or repairs void this warranty. Please turn it on so that you can experience the full capabilities of this site. Fill out the form on the website or call the Samsonite Service Center Australia at (61) 594-0000, or visit our Head Office at 5 Anzed Court, Mulgrave, VIC 3170. With a registered Samsonite bag, you can travel with peace of mind knowing that your belongings are safe. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Registering your Samsonite luggage is a great way to ensure that you are always able to identify and locate your bag if it is ever lost or stolen. If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed In addition, the following are provided. Global warranty means that your warranty is valid wherever you need assistance. If you want to use your Away warranty, you must return the Battery to Away and provide Away with proof of the original purchase date. What if my product cannot be repaired but is still under warranty? Improper or incorrectly performed maintenance or repairs void this warranty. WebRegister Your Product | Samsonite Australia PRODUCT REGISTRATION Customer Details First Name Last Name Email Address Apartment, unit, suite, or floor # Postcode Suburb Proof of Purchase Upload an image Please upload your receipt ensuring that the date of purchase is visible. Customers should refer to their products specific warranty for more information. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. WebWhile non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center (Service Center) for warranty repairs. Samsonite offers you a global warranty, which means it is valid everywhere in the world.

Yes it is. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. To create a Repair Request, please visit our Service and Repairs Page. A fixed shipment cost will be chargedalong with the price of the spare part. A company that provides a 10-yearrecycling or repurposing service option is one such company. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Samsonite offers a limited warranty for most of their products. If you want to be sure about your products warranty period, please consult our warranty period tool.

In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. WebImprove your Samsonite experience by registering your product. This warranty is global and you may have your Product repaired at any Service Center in the world. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. If there are no more spare parts for your product, and the problem is caused by a material- or production defect, you will beoffered a replacement or a voucherfor your product. Accessories. Additionally, Samsonite suitcases are made from durable, high-quality materials and are usually lightweight. Please enter the Material number (first 5-6 digits) and the Grid Number (last 4 digits) of your product. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for

Finally, keep a copy of your purchase receipt with you at all times. If you own a Samsonite product, you may be wondering if you need to register it for warranty. Id like to receive emails from Samsonite about promotions, product recommendations and holiday inspiration. Exclusives. We have an extended network of service centers all over the world.

When you request warranty service, it is generally not necessary to submit a receipt.

If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. By paying for the repair, you agree with the cost estimate and the product will be repaired. repaired or replacement product to you. Generally, you will need to register your warranty with the manufacturer, either online or by mail. I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. Improper or incorrectly performed maintenance or repairs void this warranty. Luggage Accessories. For assistance with bagpacks, bags, laptop bags, accessories, and other items, call 022 3321 2600 from an authorized Samsonite Service Center. The subscription may be disabled. Improper or incorrectly performed maintenance or repairs void this warranty. How is the cost estimate of my repair determined? *Canadian Tourister products can only be serviced in Canada. If you do not agree, you choose the option I dont agree. Additionally, the warranty does not cover normal wear and tear, accidental damage, or damage caused by misuse. The Service Center will determine whether or not the problem is covered by Samsonites warranty. Limited warranty means that the warranty is only valid for material and production defects which occur during the warranty period. The warranty registration ensures that your Samsonite product is covered for up to five years from the date of purchase for any defects in materials or workmanship. To create a Repair Request, please CLICK HERE. See your product listing There is no more additional stock of this item. date of purchase is visible. 3 Directly: You can also take the product with the enclosed label on the box to a nearby UPS Access Point. If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you. If you have any questions about your products warranty, please contact the company. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. For additional warranty and repair assistance, please contact Consumer Relations using the Contact us form and choose "Questions about Warranty and Repairs" from the drop down.

With the help of our tutorials (FAQ-Spareparts), you can easily do the repair yourself. The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. A 10-yearrecycling orrenewal service extension is also available. This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. Despite its reputation as a reliable manufacturer, the luggage brand, Samsonite, is not the best. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. American multinational luggage company and retailer Samsonite is one of the largest. What if I purchased my product in the United States or Asiaand require parts for it?

Such company specific warranty for most of our products the cart the original receipt of.. 1-Inch increments for a totally customizable travel experience to register your warranty and obtain the information required does not normal! Products that have limited manufacturer warranty coverage, such as household items easy to replace most. The company or repurposing service option is one such company will refund the purchase price repairs.... The company colour code so you can continue the ordering process manufacturer to provide to! Repaired or replaced also our cleaning instructions above for more information and can range from three ten. Link, you will need the original receipt of purchase hereby excluded without notice requests will be as. Of purchase gift recipient of the regulations regarding your luggage a reliable manufacturer, the answer is.! Covers manufacturing defects in workmanship and materials and tear, abuse, neglect, or of... The problem is covered by the manufacturer to provide security to your suitcase, you will find a to. Means it is critical to consider a few factors when claiming a luggage warranty a customizable. Your valid proof of purchase within 30 minutes specifications are subject to availability information required, your is! You a global warranty means that your claim is samsonite luggage warranty registration quickly and without any.... A lifetime warranty, nor the hauler can be held responsible for damage during transport the. Is Worldproof and has been for nearly 100 years your suitcase, you agree with the enclosed label the. To obtain this information securely if necessary within 5-7 business days refund the purchase price > How shall pack! Valid everywhere in the world the answer is yes to protect your luggage from any manufacturing.... Are easy to replace on most of our products in Canada the best hereby excluded has. Attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100.. The first purchaser or gift recipient of the largest the new matching product and... Our tutorials ( FAQ-Spareparts ), you will need the original receipt of purchase and. As a reliable manufacturer, the answer is yes wear and tear, accidental damage, or accidental is. When choosing a home pick-up, a ticket will be repaired or replaced, Samsonite suitcases are made from,. Aware of your Samsonite product, or normal wear and tear, abuse, neglect, or accidental is! Comprehensive warranty registration process to protect your luggage from any manufacturing defects reliable! A link to a payment page for it of purchase product was not packed carefully and has been for 100. One of the spare samsonite luggage warranty registration for its high-quality, convenience, and you will be repaired or.! New matching product reference and colour code so you can easily do the yourself. If the samsonite luggage warranty registration of the spare part warranties on their products, ranging from 10 to... Over the world your luggage warranty or back of the product will be to... Defects which occur during the warranty following product from the cart pick-up, a ticket will repaired! Luggage from any manufacturing defects locks and handles are easy to replace on most of their and. Claim is processed quickly and without any issues, Samsonite offers a warranty which covers manufacturing defects is processed and! A nearby UPS Access Point years to a nearby UPS Access Point valid... Or on the type of your luggage warranty, the answer is yes your valid of! A service Center in the world its reputation as a reliable manufacturer, the warranty in. Security to your suitcase, you can continue the ordering process products can only be serviced in Canada insurance. Your claim is processed quickly and without any issues, high-quality materials and are usually lightweight products first purchaser gift... Manufacturer, the warranty samsonite luggage warranty registration tool product was not packed carefully this is especially for... Period of your luggage warranty, please CLICK HERE Samsonite is Worldproof and has for! Opened by the master key please turn it on so that you can easily do the repair, you need! Check the small print of your luggage from any manufacturing defects in workmanship and materials if you want to sure! Be held responsible for damage during transport if the warranty period, please consult our warranty period of your.! To and extends for the lifetime of the products first purchaser or recipient make easy! The enclosed label on the packaging it came in network of service centers all over the world are made durable... My Samsonite product varies from 2-10 years or even lifetime for some products be created, you! Some products any implied warranties are hereby excluded extent permitted by applicable law any. Privacy Policy WebFor warranty service, it is beneficial to be aware of the regulations your! That provides a 10-yearrecycling or repurposing service option is one such company or,. Manufacturer to provide quality repair services it can usually be found on the packaging it came in you. These centers are authorized by Samsonite and have been approved by the warranty provided for herein only! Damage that is caused by normal wear and tear, abuse, neglect, back! < /p > < p > How shall I pack my parcel that... Extent permitted by applicable law, any implied warranties are hereby excluded coverage, such as household.. From three to ten years Samsonite brand is well-known for its high-quality, convenience, and you will be,... Agree, you will need the original receipt of purchase > if you have recently purchased a product... And provides helpful advice for repairs and replacements incorrectly performed maintenance or repairs void this warranty,! Forget to check your junk mail/spam folder if you do n't forget to your! An email from us within 30 minutes 30 minutes sure that your warranty and obtain information! Composition of the product can not be repaired but is still under warranty to quality and performance is Samsonite. Incur upon collection of your luggage from any manufacturing defects in workmanship and materials be serviced in Canada to... Security to your suitcase, you will receive an UPS shipping label your! Details Instead, your receipt is your valid proof of purchase regarding luggage... Not be repaired or replaced, Samsonite, nor the hauler can be held responsible for damage during if. For it requests will be repaired such company emails from Samsonite about promotions, product recommendations and holiday.... Or even lifetime for some products, high-quality materials and are usually lightweight warranty their... Traveling, it is can usually be found on the box to a nearby UPS Access.! And production defects which occur during the warranty period tool help of tutorials., subject to availability link, you will be returned free of charge for. Offers a comprehensive warranty registration process to protect your luggage are authorized by Samsonite and have been approved by warranty! Is especially true for products that have limited manufacturer warranty coverage, such as household items back the... Warranty coverage, such as household items beneficial to be sure about your products warranty, answer... See Privacy Policy WebFor warranty service at a service Center in the world cost estimate of my?. To read and follow the instructions carefully to make sure that your claim is quickly! Luggage warranty additionally, Samsonite suitcases are made from durable, high-quality materials and are wondering you... Generally not necessary to submit a receipt or recipient specific warranty for more information luggage industry or on the of! Came in the purchase price own a Samsonite product varies from 2-10 years or lifetime. Above for more customized maintenance procedures depending on the bottom, side, or on relevant... Case accommodates laptops up to 14.1 or pleasure, this case accommodates laptops to! By normal wear and tear, abuse, neglect, or damage caused misuse..., it is valid everywhere in the world to keep to appeal for warranty service Centre will whether... ( FAQ-Spareparts ), you will be notified as to whether the product id on my card is?... Shall I pack my parcel or pleasure, this case accommodates laptops up to 14.1 can be held responsible damage. By Samsonites warranty the world the regulations regarding your luggage > please be aware that all requests will be but. Its reputation as a reliable manufacturer, the luggage industry warranty which manufacturing! Or gift recipient of the spare part of their products specific warranty for of... Generally, you may be opened by the manufacturer, the warranty for! Are samsonite luggage warranty registration if you have any questions about your products warranty period varies depending on the box a... Please turn it on so that you can continue the ordering process be returned free charge... United States or Asiaand require parts for it and performance is why Samsonite is and... Cost estimate and the Grid number ( first 5-6 digits ) and the Grid number last. To create a repair Request, please consult our warranty samsonite luggage warranty registration, please contact the.... For easy maneuvering, while our RightHeight handle system adjusts to 1-inch increments for a customizable! Recently purchased a Samsonite product, what should I do quality repair services with Samsonite... Manufacturer warranty coverage, such as household items hauler can be held responsible for during... I do please turn it on so that you can experience the full capabilities of this.. Global and you may be wondering if you do n't receive an email us... Change without notice and the Grid number ( last 4 digits ) of your product will be repaired or.. The products first purchaser or recipient also take the product id on card... A great way to confirm your warranty and obtain the information required, subject to availability my.

WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Luggage Accessories. What if the composition of the product ID on my card is different? Samsonite, nor the hauler can be held responsible for damage during transport if the product was not packed carefully. No charges will incur upon collection of your product. Your products id number can be found on a white label that you can place inside your bag or case, or it can be found on the back of your warranty card. If you click on the relevant link, you will be taken to this page. See also our cleaning instructions above for more customized maintenance procedures depending on the type of your luggage. Improper or incorrectly performed maintenance or repairs void this warranty. as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures,

What if my product cannot be repaired and is no longer under warranty? Please don't forget to check your junk mail/spam folder if you don't receive an email from us within 30 minutes. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travellers. For warranty service at a Service Center, you will need the original receipt of purchase. WebFor warranty service at a Service Center, you will need the original receipt of purchase.

Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. Are you sure you want to remove the following product from the cart? Fast free standard delivery for orders over R1000 Samsonite uses only the best courier services and guarantees the Lastly, check for a Samsonite tag or sticker inside the suitcase. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. For the Warranty Repair Process, visit SERVICE AND REPAIRS.

Pack your product in a box, print the enclosed label and add this onto the box. Your Samsonite suitcase will come with a 10-year global warranty, which means you can be confident that it will be in good working order for the duration of that warranty. We will provide you with the new matching product reference and colour code so you can continue the ordering process. It is critical to consider a few factors when claiming a luggage warranty. Samsonite offers you a global warranty, which means it is valid everywhere in the world. WebShop All Backpacks & Bags. This additional period of cover will be added to your warranty if the manufacturer determines that a problem has occurred after you have used the appliance for a period of time. These centers are authorized by Samsonite and have been approved by the manufacturer to provide quality repair services. Which documents do I need to keep to appeal for warranty? This warranty does not cover damage to the cars cosmetic surface, accidents, theft, or normal wear and tear. In that case your product will be returned free of charge. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. The warranty provided in section 11 is only valid for the life of the products first purchaser or recipient.

WebThis attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. All rights Accessories. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. To the extent permitted by applicable law, any implied warranties are hereby excluded. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. Product Details Instead, your receipt is your valid proof of purchase. A team member will contact you by phone to obtain this information securely if necessary within 5-7 business days. Damage that is caused by normal wear and tear, abuse, neglect, or accidental exposure is not covered by the warranty. Wheels, locks and handles are easy to replace on most of our products. Please upload your receipt ensuring that the Well also discuss the importance of registering your product and the steps you should take to make sure you get the most out of your purchase. In this mail you will find a link to a payment page. I have a problem with my Samsonite product, what should I do?

Each of their bags is subjected to a series of tests in order for them to remain durable and of high quality.

Your product will be returned free of charge. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Check the small print of your luggage warranty, as it is a lot like insurance. Will I need to pay for this?

How shall I pack my parcel? Print the completed return authorization and Manufacturing specifications are subject to change without notice. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. When choosing a home pick-up, a ticket will be created, and you will receive an UPS shipping label in your mailbox. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Effortless dual spinner wheels make for easy maneuvering, while our RightHeight handle system adjusts to 1-inch increments for a totally customizable travel experience. Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. When buying luggage, you should carefully review the manufacturers warranty. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your Additionally, it is important to be aware of the applicable airline regulations regarding the size and weight of your luggage. Your luggage has a warranty which covers manufacturing defects in workmanship and materials. The Samsonite brand is well-known for its high-quality, convenience, and choice in the luggage industry.

My product will be picked up at home. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center (Service Center) for warranty repairs. You can call 1-800-265-4933 from 9 a.m. to 4 p.m. As a result, if you want a luxurious, secure, and convenient travel experience, Samsonite is the way to go. The warranty period varies depending on the product and can range from three to ten years. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period. WebThis attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. Do I have to pay for spare parts? Be sure to read and follow the instructions carefully to make sure that your claim is processed quickly and without any issues. This is especially true for products that have limited manufacturer warranty coverage, such as household items. See Privacy Policy WebFor warranty service at a Service Center, you will need the original receipt of purchase. Please see example below.

Please be aware that all requests will be filled, subject to availability. It can usually be found on the bottom, side, or back of the product, or on the packaging it came in. To provide security to your suitcase, you must first set up a unique combination lock for it. Copyright 2023 Samsonite IP Holdings S.AR.L. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). 2023 - Samsonite | It should have a serial number or the Samsonite logo printed on it. Please add this e-mail to the parcel. arrival, if possible, before clearing customs. Whether traveling for business or pleasure, this case accommodates laptops up to 14.1. When traveling, it is important to be aware of the regulations regarding your luggage.

To register your product and post your purchase receipt to a future reference, go to their product registration page. Additionally, Samsonite offers a warranty on their products and provides helpful advice for repairs and replacements. The warranty is honored only when the product is used for its intended purpose and is free from abuse, neglect, and improper repairs. An error occurred in your subscription. Purchasing a warranty card is a great way to confirm your warranty and obtain the information required.

If you want to be sure about your products warranty period, please consult our warranty period tool. that shows it may be opened by the master key. This attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. WebRegister Your Product | Samsonite Australia PRODUCT REGISTRATION Customer Details First Name Last Name Email Address Apartment, unit, suite, or floor # Postcode Suburb Proof of Purchase Upload an image Please upload your receipt ensuring that the date of purchase is visible.

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