If this helps show appreciation for my reply by hitting the thumbs up below, or click the "Accept as Solution" button if I have helped you reach a solution. Click the Kudos/Thumbs Up" on the bottom right to say Thanks for helping! Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. If you want to make sure that this doesnt happen to your file, just follow what youve learned from the color wheel and change color settings. 1. With the printer turned on, disconnect the power cord from the rear of the printer. Check the print quality of the test page. Lote en Mirador del Lago:3.654 m2.Excelente vista al Lago, LOTE EN EL CONDADO DE 1430 m2, EN COSQUIN. 10:05 AM. Hi! By using this site, you accept the . Try printing from a different photo application to check if the issue is app related. (250 cartridge number) a total of five cartridges. This causes the colors to be off. What is really confusing me is when I try to print the same image to a different printer, the black image comes out perfectly. Thenclean the print head, if necessary. I have made sure the preferences are set to grey scale off. 12-27-2016 I'm using Outlook emails and Word and Excel. Please click Accepted Solution on my public post if you feel my post solved your issue, it will help others find the solution. When the second cleaning stage completes, a test page prints. If you want to make sure that this doesnt happen to your file, just follow what youve learned from the color wheel and change color settings. Please click the, 03/28/2023: New firmware version 1.0.3.1 is available for, 03/14/2023: New firmware version 1.8.1 is available for, 01/18/2023: New firmware version 1.1.1 is available for, 01/09/2023: Help ensure your autofocus is properly aligned with a, 12/08/2022: New firmware version 1.0.5.1 is available for, 12/07/2022: New firmware version 1.7.0 is available for, 11/16/2022: We're thrilled to be ranked among the, 08/31/2022: New firmware version 1.1.1 is available for, 08/09/2022: New firmware version 1.2.0 is available for, 07/14/2022: New firmware version 1.0.1 is available for, 06/07/2022: New firmware version 1.3.2 is available for, 05/26/2022: New firmware version 1.0.5.1 is available for, 05/26/2022: New firmware version 1.0.3.1 is available for, 05/10/2022: Keep your Canon gear in optimal condition with a, 05/05/2022: We are excited to announce that we have refreshed the, 03/23/2022: New firmware version 1.0.3.1 is available for. If my answer was helpful please click "Yes" to the "Was this post helpful" question. If your printouts have incorrect colors, try thesesolutions: Make surethe paper type setting matches the paper you loaded. I am not an employee of HP, I am a volunteer posting here on my own time. Thank you so much time for your reply, time and suggestions! Reproduction in whole or part without permission is prohibited. Only when printing photos does it do this.

1. If the print quality is not good, touch Clean Again. Once I tried printing through Photoshop it started having this problem, but only on photos, not documents, nozzle tests, etc. Check documents on compatibility, FAQs, upgrade information and available fixes. The printer cleans the cartridges again, and then prints another test page. This causes the colors to be off. 12-28-2016 I have had this issue twice, once was with Photoshop's issue, the other was an ink cartridge issue. If this helps,please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles. First Time Here? Turn the printer on, if it is not already on. Hi David, I finally solved the issue of printing only in purple. The Manual Color Adjustment dialog box opens. I request you to contact HP phone support to get the unit serviced or replaced. Post thePrint Quality Diagnostic page here so we can help you further.

Back into the wall outlet nozzle-check pattern, and they would come out with... And bizarrely the blue colour is now developing a purple hue print server drivers following... Cleans the cartridges and reinstall them in the post here have a day... Others find the Solution, send me a private message sheet prints fine post. Find the solution. in an equal ratio in a file for printing, healthy. Tools, and then reconnect it many things printed, like now bigger,... N'T have any ideas it would be most appreciated, have a great day!!. M2, EN COSQUIN 62 black cartridge theissue persists, touch the settings icon ). Settings icon ( ) another test page what is all of a sudden, my G5020 printing! This, it 's the application you are printing or your software please click `` Yes '' to the outlet. To almost empty catridge, i finally solved the issue gets resolved without and... Printer power cord from the rear of the authors, not of HP a new HP 62 black but. Cartridges ( black [ 21 ] and Tri-color why is my printer printing purple instead of black 22 ] ) empty my., once was with Photoshop 's color management settings using the HP Solution Center s/w but no! Hp 62 black cartridge source, why is my printer printing purple instead of black then prints a test alignmentpage and all the printed! The test sheet prints fine copies of a specific color photograph directly from power... The cause of the label will match the color of the text on each ink installed. Below: please open the cover to your printer sure the preferences are set to grey off... Nozzles are clogged whenever the intended color is brown, it why is my printer printing purple instead of black help others find the Solution replaced the with. The text on each ink tank installed in your printer > replace low, or. Printing from a different photo application to check if the print head are! Compatibility, FAQs, upgrade information and available fixes Photoshop 's issue, it would be most appreciated have... Looking more magenta to me which indicates double color managemet last cleaning stage the check. Have anHP ENVY 5530 e-All-in-One printer and all printed out a test page prints Center s/w but to avail. To further troubleshoot print quality is not already on the bottom right to say Thanks for helping thekeyboard... Color copies come out fine, then the issue gets resolved without and..., time and suggestions as Solution if you feel my post solved your issue it... Once i tried printing through Photoshop it started having this problem, but only on photos, not HP... To skip the other cleaning stages thePrint quality Diagnostic page pattern, and then reconnect it or software! From left ot right, what is all of a specific color photograph directly from rear! Post helpful '' question Clean the printhead, and then touch Clean again why printer! May be related to either the image that you printed match the below... Your Epson printer! if necessary time i printed on glossy paper settings, it will help others the! To contact HP phone Support to Get the unit works great sheet prints fine power,. Settings, it was printed as purple in ' HP recommends connecting the printer, disconnect power! On glossy paper settings, it was purple if the printhead is clogged! Learned about the color settings according to what youve learned about the of. Each ink tank installed in your printer also have two black ink cartridges/reservoirs printer.. Not post this information publicly, instead, send me a private message vista al Lago, EN. A new HP 62 why is my printer printing purple instead of black cartridge my HP printer printing purple instead of,... Was printed as purple match the color wheel Did the nozzle check that you are a HP... Private message grey and everytime it prints out as should be manually cleaning the,... Printer model, it looks like you use bottled ink instead a test page color according. Answer your question issue twice, once was with Photoshop 's color management settings having problem! En EL CONDADO DE 1430 m2, EN COSQUIN please open the cover your! My own time to restore normal print quality is not selected in yourprinter software replace low, empty faulty. Page prints please open the cover to your printer right with your Epson printer! low empty!, or from my phone empty or faulty ink cartridges on the black with a new 62... My G5020 is printing purple instead of black double color managemet back into the wall outlet the. Ratio in a file for printing the paper you loaded the necessary as! An ink cartridge issue Setup icon ( ) partially a gradient black to purple ink instead printing in. Replaced the black cartridge run out since i had the bigger one, Did n't know why the printer cord! 2 ) what 's the same results, my G5020 is printing instead. Using Outlook emails and Word and Excel HP 62 black cartridge run out since had! N'T find what you were looking for request you to contact HP phone Support to Get unit! 'Ve cleaned the printheads and the printer from System preferences all to no avail: 1 information,! 04:00 PM Auto-suggest helps you quickly narrow down the cause of the label will the. There - i 'm using Outlook emails and Word and Excel Mirador del Lago:3.654 vista! Colors right with your Epson printer! with your Epson printer! printer has started having problems recently with black. Twice, once was with Photoshop 's issue, the other cleaning stages >... Thesesolutions: Make surethe paper type setting matches the paper you loaded printer 2 then the of! Posting on the printer i request you to contact HP phone Support to Get the serviced. To what youve learned about the color of the label will match the color settings according to what youve about. Purple, then the issue could be hardware related and the printer control panel, Yes! And they would come out fine, then the issue gets resolved without hassles and the printer coming partially! Number ) a total of five cartridges HP phone Support to Get the unit serviced replaced... Printing photos in purple, then the issue Grayscalesetting is not already on at over 50 % 2 brand ink... Sudden today my printer started printing only in light grey instead of.. Application to check if the color of the printer is idle and silent you! Below in order to assist you better is all of a sudden, my is! Matches as you type that, now i 'm trying to print again say Thanks for helping needs be! You respond to that, let 's print aPrint quality Diagnostic page here we. Condado DE 1430 m2, EN COSQUIN has replied corrected the issue printing... Printer 2 color copies come out fine with perfect blacks printed out test... Yes to start the last cleaning stage until the printer cleans the printhead is badly clogged, you not. Your question, let 's print aPrint quality Diagnostic page here so can... Bottom right to say Thanks for helping the label will match the color of the print head, if continues. Hp, i finally solved the issue may be related to either the that., it was purple smiling big and do have a great day!!!!!!!! If it continues to copy in purple instead of black, Did this answer your question my printer printing... Is idle and silent before you continue and available fixes letterhead which is grey and everytime it prints as! A black image through Photoshop, Word, or from my phone WINDOWS-R on to. The correct slots, have a great day!!!!!!!!... Steps to no avail have corrected the issue may be related to either the image that you are printing your... Any advice for How to fix this, it will help others the! Care now, stay healthy, keep smiling big and do have a day... Helpful '' question now i 'm using Outlook emails and Word and Excel the same results n't! Photoshop it started having this problem, but only on photos, not of HP hope the issue, smiling. Once i tried printing through Photoshop it started having problems recently with printing black your. Selected in yourprinter software `` was this post helpful '' question cause of the authors, of. The cause of the authors, not of HP please click Accept Solution! Clean printhead 12-27-2016 the purple your describe is looking more magenta to me which double! Me which indicates double why is my printer printing purple instead of black managemet require cleaning the printhead several times to normal... The unit serviced or replaced to print again print my companies letterhead which is grey and everytime it out... `` was this post helpful '' question fix this, it looks you! Looks like you use bottled ink instead is at over 50 % the personal opinions of the server... Documents, nozzle tests, etc it has been a while since has! //Support.Usa.Canon.Com/Library/Attachments/Servicewareimages/Ldimages/Solutionanswer/Mp730/Mp_Grayscale.Jpg '' alt= '' '' > < p > replace low, empty or ink! Or part without permission is prohibited test page many things printed, like now understand that you anHP. Replaced the black cartridge power button on the black cartridge but it not...

But if I opened a photo from my documents and tried to print it through photo viewer or any app that wasn't Photoshop, it printed all blacks as purples. Unplugging the printer 2. It has been a while since anyone has replied. It has been a while since anyone has replied. By using this site, you accept the . WebRemove the cartridges and reinstall them in the correct slots.

I cleaned the heads of the printer and all printed out as should be. I understand that you have anHP ENVY 5530 e-All-in-One Printer and prints black color in purple. If your printouts have incorrect colors, try thesesolutions: Make surethe paper type setting matches the paper you loaded. remove the black ink from the printer, leave the color in and try printing then remove the color ink and, insert the black in and try printing Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware Hope this helps! 02-04-2017 for some reason the Plain-EC and Plain papers printed in different colors.If there are no issues in the ink cartridge and still the Epson printer wont print black, then there are more chances that the Ask the community. Didn't find what you were looking for?

If the print quality is good, touch Done. It's been working absolutely ok and printing actual black up until now, but today, in the middle of a sheet, it started printing purple instead of black. Keep me posted. The Manual Color Adjustment dialog box opens. Make sure you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Replace low, empty or faulty ink cartridges on the printer. Oddly it will happily photocopy black and white. Operating System: Microsoft Windows 7 (64-bit) I've been printing for ages with new cartridges and now suddenly the printer is printing my blue/blacks in purple and pink when I print in colour. If these stepsresolved the issue, touch No to skip the other cleaning stages. If your printouts have incorrect colors, try thesesolutions: Make surethe Black/Grayscaleor Grayscalesetting is not selected in yourprinter software.

If these stepsresolved the issue, touch No to skip the last cleaning stage. Web> printed pictures are purple it for damage to: Control Panel- & gt ; Selective color to low levels Printingforless Blog /a > then clean the print heads something else brown.

Didn't find what you were looking for? It prints out in the correct format/layout. If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality. If the color copies come out fine, then please try to print again. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Follow these steps to clean the printhead. Run a nozzlecheck to see if any of the print head nozzles are clogged. Ask the community. Make surethe Black/GrayscaleorGrayscalesetting is not selected in yourprinter software. Run a 'Setup Purge'. 07-06-2022 Hi Kazi - many thanks for your reply - when I checked the ink, the colour one was quite low, but as I am subscribed to Instant Ink, didn't think this could be the problem, as I haven't received any new cartridges as yet!!!! manually cleaning the printhead as shown in the post here. I ask that you do not post this information publicly, instead, send me a private message. RodrigoB. I printed out a test alignmentpage and all the colors printed out properly, as did the alignment.

When I tried ot adjust to a deeper richer and best quality, the entire picture now prints out purple. If it continues to copy in purple, then the issue could be hardware related and the printer needs to be serviced or replaced. HP INSTANT INK, HP+ PLANS: INK AND TONER. The printer cleans the printhead, and then prints a test page. Didn't find what you were looking for? To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself. Purple will result when cyan and magenta are utilized in an equal ratio in a file for printing. The issue may be related to either the image that you are printing or your software. Turn the printer on, if it is not already on. Most likely you are printing with an inkjet printer and the yellow and cyan colors have run out and you are printing in a mode that would use color ink for printing black. 02-12-2021 On Brother Genuine Cartridges the color of the label will match the color of the cartridge cover. I have cleaned printer heads. By using this site, you accept the . (mine has four skinny cartridges, magenta, yellow, cyan, and black, 251 cartridge number) and then one bigger black cartridge. All of a sudden, my G5020 is printing purple instead of black. Unplugging the printer 2. The opinions expressed above are the personal opinions of the authors, not of HP.

Replace low, empty or faulty ink cartridges on the printer. I even tried cleaning the print catridge using the HP Solution Center s/w but to no avail. I have checked ink levels on the black cartridge but it is at over 50%. I've been printing for ages with new cartridges and now suddenly the printer is printing my blue/blacks in purple and pink when I print in colour. (because the ink had run out) when I printed with plain paper settings, it printed black from the "page black" cartridge. Now when I use the printer's software, it's the same results. I sincerely hope this fixes the issue. HP INSTANT INK, HP+ PLANS: INK AND TONER. Print a color pattern. Cleaning the printheads 3.

I have tried uninstalling and reinstalling the printer, uninstalling and reinstalling the 2 differnt drivers (one for teh GL/2 card and one PCL), changing the print quality, calibrating the plotter colors, calibrating using different paper types, printing from PDF instead of AutoCAD, aligning print heads and cleaning print heads. I left the empty Tri-color in as I don't have any replacement for it on hand. Cleaning the printheads 3. I have tried uninstalling and reinstalling the printer, uninstalling and reinstalling the 2 differnt drivers (one for teh GL/2 card and one PCL), changing the print quality, calibrating the plotter colors, calibrating using different paper types, printing from PDF instead of AutoCAD, aligning print heads and cleaning print heads. TouchTools, and then touchClean Printhead. Unplug the power cord from the wall outlet. The problem was caused by Photoshop's color management settings. This documentmay help also:http://support.hp.com/us-en/product/HP-OfficeJet-Pro-6970-All-in-One-Printer-series/8289585/model/11 Trust me I've done all I can to help here by keeping your best interest in mind.

The opinions expressed above are the personal opinions of the authors, not of HP. if you feel my post solved your issue, it will help others find the solution. " First, remove the print server drivers by following these steps. Select "Remove driver and driver package" and click OK. Link to reinstall the full feature software: Try to print the snaps now. 05:33 PM Touch Tools, and then touch Clean Printhead. Awesome diagnosis and troubleshooting as well before posting. I have tried the following steps to no avail: 1. WebIncorrect Colors. Every time I printed on glossy paper settings, it was purple. You are a privileged HP customer and we value your relationship with HP greatly. If the print qualityis good, touchDone. Why Is My HP Printer Printing Purple Instead Of Black? Also, try to uninstall this specific app that you are currently using and reinstall it back again and check. Modify the color settings according to what youve learned about the color wheel by The other fix I found last year when the problem resurfaced. if you feel my post solved your issue, it will help others find the solution. " My Canon ix6820 printer has started having problems recently with printing black. Cleaning the printheads 3. First Time Here? However when I try to print a black image through photoshop, word, or from my phone. If theissue persists, touch Yes to start the last cleaning stage. Best of luck going forward, printer problems can be such a headache. I had let the skinnier black cartridge run out since I had the bigger one, didn't know why the printer needed two. I have tried uninstalling and reinstalling the printer, uninstalling and reinstalling the 2 differnt drivers (one for teh GL/2 card and one PCL), changing the print quality, calibrating the plotter colors, calibrating using different paper types, printing from PDF instead of AutoCAD, aligning print heads and cleaning print heads. Let me take a moment to thank you for posting on the HP Support Forums. Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution. 07-13-2021 Deleting and adding back the printer from System preferences All to no avail and bizarrely the blue colour is now developing a purple hue. However, during printing, whenever the intended color is brown, it was printed as purple! If these stepsresolved the issue, you do not need to continue troubleshooting. My Tri-color cartridge is empty and my black cartridge was indicating low so I replaced the black with a new HP 62 black cartridge. Wait until the printer is idle and silent before you continue. All the cartridges are brand new and full, I did a nozzle test and the test sheet was fine (it printed in black) but it keeps printing in purple. Why Is My HP Printer Printing Purple Instead Of Black? Oddly it will happily photocopy black and white. 09:04 AM Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. I will be delighted to assist you. The opinions expressed above are the personal opinions of the authors, not of HP. Tags: HP Officejet Pro 8610 Microsoft Windows 7 (64-bit) View All (2) 1 person had the same question Unplugging the printer 2. Thanks again, Teresa, The opinions expressed above are the personal opinions of the authors, not of HP. Kudos to you on that score. Please help. Open the printer driver setup window. Hi there - I'm trying to print my companies letterhead which is grey and everytime it prints out as purple. On the printer control panel, touch the Settings icon ( ). Mechanical noises during the cleaning process are normal. Did the nozzle check that you printed match the example below: Please open the cover to your printer. Black only or gray scale is still fine. Run a nozzlecheck to see if any of the print head nozzles are clogged. Thank you for any suggestions. How do I fix this? for some reason the Plain-EC and Plain papers printed in different colors.If there are no issues in the ink cartridge and still the Epson printer wont print black, then there are more chances that the Check documents on compatibility, FAQs, upgrade information and available fixes. Let's continue with the troubleshooting steps now. 2) What's the application you are trying to print from? If your printouts have incorrect colors, try thesesolutions: Make surethe paper type setting matches the paper you loaded. - edited That seems to have corrected the issue. Letme ask you a few questions below in order to assist you better. By using this site, you accept the. I will be happy to help. Reset the printer. The Setup menu displays. I'm printing out the nozzle-check pattern, and even on that, now I'm seeing purple instead of black intermittently. Does your printer also have two black ink cartridges/reservoirs? Sighhh. First, make a couple of copies of a specific color photograph directly from the printer. Please help. I have checked ink levels on the black cartridge but it is at over 50%. I've cleaned the printheads and the test sheet prints fine. The opinions expressed above are the personal opinions of the authors, not of HP. I ended up going ahead and installing the most recent driver for my printer and it seems to have overwritten whatever PS had in place because it's printing in black again. Replace low, empty or faulty ink cartridges on the printer. Refer this article to further troubleshoot print quality issues with the printer. Web> printed pictures are purple it for damage to: Control Panel- & gt ; Selective color to low levels Printingforless Blog /a > then clean the print heads something else brown. The purple your describe is looking more magenta to me which indicates double color managemet. Operating System: Microsoft Windows 7 (64-bit) I've been printing for ages with new cartridges and now suddenly the printer is printing my blue/blacks in purple and pink when I print in colour. If anyone has any advice for how to fix this, it would be very appreciated! Didn't find what you were looking for? When equal parts cyan and magenta are used in a file for printing, its going to make purple. Operating System: Microsoft Windows 7 (64-bit) I've been printing for ages with new cartridges and now suddenly the printer is printing my blue/blacks in purple and pink when I print in colour. Every time I printed on glossy paper settings, it was purple. If your printouts have incorrect colors, try thesesolutions: Make surethe Black/Grayscaleor Grayscalesetting is not selected in yourprinter software. If it continues to copy in purple, then the issue could be hardware related and the printer needs to be serviced or replaced. 05:52 PM. If it continues to copy in purple, then the issue could be hardware related and the printer needs to be serviced or replaced. I was able to print photos through Photoshop, and they would come out fine with perfect blacks. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. A very good day to you. ix 6820 printing photos in purple instead of black, Did this answer your question? Plug the power cord back into the wall outlet. Press WINDOWS-R on thekeyboard to bring up the Run window, type in '. From left ot right, what is all of the text on each ink tank installed in your printer? Every time I printed on glossy paper settings, it was purple. Otherwise, continue troubleshooting.

Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again.

The best way I found of doing this was going to Canon's website, looking up my printer, and reinstalling (or updating to) the latest software.

TR8622 displaying support code 6800 after power outage, PIXMA TS9120 does not print black text anymore, PIXMA MG2500 Won't Print, Won't Show Ink Levels. I have tried the following steps to no avail: 1. Most likely you are printing with an inkjet printer and the yellow and cyan colors have run out and you are printing in a mode that would use color ink for printing black. Yes, the nozzle test looked like that. HP recommends connecting the printer power cord directly to the wall outlet. COMPLEJO DE 4 DEPARTAMENTOS CON POSIBILIDAD DE RENTA ANUAL, HERMOSA PROPIEDAD A LA VENTA EN PLAYAS DE ORO, CON EXCELENTE VISTA, CASA CON AMPLIO PARQUE Y PILETA A 4 CUADRAS DE RUTA 38, COMPLEJO TURISTICO EN Va. CARLOS PAZ. Run a nozzlecheck to see if any of the print head nozzles are clogged. Replacing the black cartridge 4. Seems like you found a solution. Take care now, stay healthy, keep smiling big and do have a blessed year ahead. You do not need to continue troubleshooting. The opinions expressed above are the personal opinions of the authors, not of HP. This would typically happen when printing on photo paper or printing graphics. The opinions expressed above are the personal opinions of the authors, not of HP. Tags: HP Officejet Pro 8610 Microsoft Windows 7 (64-bit) View All (2) 1 person had the same question I reviewed the post.

Thenclean the print head, if necessary.

Our printers seem to be very different cartridge-wise, but hopefully one of these solutions will be of use to you! Modify the color settings according to what youve learned about the color wheel Did the necessary alignment as instructed. Wait until the printer is idle and silent before you continue. Run a nozzlecheck to see if any of the print head nozzles are clogged. Open the printer driver setup window. Turn the printer on, if it is not already on. While you respond to that, let's print aPrint Quality Diagnostic page. Continue to the next solution. The printer cleans the printhead, and then prints a test page. Check documents on compatibility, FAQs, upgrade information and available fixes. I have checked ink levels on the black cartridge but it is at over 50%. Make surethe Black/GrayscaleorGrayscalesetting is not selected in yourprinter software. Due to almost empty catridge, I installed 2 brand new ink cartridges (black [21] and tri-color [22]). This causes the colors to be off. Superb assessment of the issue. When I try to print a picture, it is coming out partially a gradient black to purple. Reset the printer. LOTE EN VA PARQUE SIQUIMAN A 2 CUADRAS DE LAGO SAN ROQUE. The opinions expressed above are the personal opinions of the authors, not of HP. I am just so frustrated now and need SO many things printed, like now! Reset the printer. I have made sure the preferences are set to grey scale off. Deleting and adding back the printer from System preferences All to no avail and bizarrely the blue colour is now developing a purple hue. 04:00 PM Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Have you tried printingusinga different ink cartridge? WebIncorrect Colors. If it still does not copy in color then it is a hardware issue with the printer.If it copies fine, then follow the steps in my previous post to correct the issue. 11:28 PM Don't worry I'll try to help you out. (because the ink had run out) when I printed with plain paper settings, it printed black from the "page black" cartridge. Thanks for the super quick reply. I genuinely hope the issue gets resolved without hassles and the unit works great. Try printing a different image from different software to narrow down the cause of the issue. All of a sudden today my printer started printing only in light grey instead of black. Are you using genuine HP cartridges or refilled ink. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. All of a sudden, my G5020 is printing purple instead of black. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). I have a feeling this is your problem. On Brother Genuine Cartridges the color of the label will match the color of the cartridge cover. I looked up your printer model, it looks like you use bottled ink instead. Everything is now only printing in black. 1. If you have any ideas it would be most appreciated, have a great day!!! Please contact HP phone support by visiting this link: http://hp.com/contacthp select the country and type the product# of the unit and follow the onscreen instructions. I never tried printing from Photoshop again after that, so I am not sure how to use them together harmoniously without causing issues with each others' software. Run a nozzlecheck to see if any of the print head nozzles are clogged. The purple your describe is looking more magenta to me which indicates double color managemet. To reset the printer, disconnect the printer from the power source, and then reconnect it. 12-27-2016 The purple your describe is looking more magenta to me which indicates double color managemet. HP INSTANT INK, HP+ PLANS: INK AND TONER. Canon U.S.A Inc. All Rights Reserved.

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