Fitness Facility (Wellness Classification) Chilled towels are presented in the fitness area. WebForbes TRAVEL GUIDE Download Standards REPORTS COMPETITIVE Site MANAGE USERS HELP Customize Your Download In Quick Links HOTEL Forbes Travel Guide Hotel Standards. The following Classifications are represented within 2021 standards for hotels: Terms in this set (10) These standards address hygiene and maintenance Cleanliness & Condition These standards address basic good manners and social skills Courtesy & Manners These standards address the expected time of delivery of service Electronic newspapers are available (Arrival Service), Property engages in obvious environmental conservation programs (Public Areas), www.forbestravelguide.com HOTEL STANDARDS | 2022, Amanda Frasier Executive Vice President, Standards & Ratings afrasier@forbestravelguide.com +1 (404) 906-6017. RESTAURANT Forbes In 2022, Forbes Travel Guide will be continuing the expectation that housekeeping evening service should be performed automatically each night or, if it is offered, it is done so in a way that allows the guest to opt out of turndown rather than to opt in to the service. Do you represent a luxury hotel, restaurant or spa? WebForbes Travel Guides 34 Most Anticipated Hotel Openings Of 2023 From Boston to Bali, here are the years hottest new hotels. Partial Compliance will be met if one or more lights were turned off but others were left on.

The word elements has given the incorrect impression that a tangible item is required in order to meet these standards, but many can be met through service gestures, as well. Chilled towels are presented in the fitness area, Availability of fitness classes or personal training is made known, Requested items delivered to the room are elegantly presented Same-day and express laundry/dry cleaning service are available on weekdays, Requested items delivered to the room are high quality and elegantly presented, Two-hour pressing, same-day and express laundry/dry cleaning service are available on weekdays, One-hour pressing at hotels or two-hour pressing at resorts is available on weekdays, Small appliances provided by the hotel have their cords (i.e. HOTEL STANDARDS REVISIONS OVERVIEW | 2022. This standard will be N/A if chilled towels are not provided. WebLQA partners with the majority of leading luxury hotel brands in 130 countries to optimize guest experience. They are not always intended to represent physical items and can be expressions of exceptional care and concern, Staff Appearance These standards address the staffs personal appearance and posture, Technical Execution, Skill & Knowledge These standards relate to staffs technical training, competence and expertise, Wellness These standards reflect areas where the guest can expect to experience and/or continue lifestyle choices that enhance their overall sense of well-being, 1 Telephone conversation is calm and clear, 2 The guest is always asked permission before being placed on hold, 3 No telephone hold longer than 30 seconds without offering call-back, 4 Staff is highly articulate and avoids slang and excessive use of phrase-fragments, 5 Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction, Graciousness, Thoughtfulness & Sense of Personalized Service Service, 6 Staff exhibits a genuine sense of interest and concern for the guest, Staff leads the conversation and is thoughtful and intuitive, demonstrating anticipatory service when appropriate and helpful, 8 The guest's name is used naturally as a signal of recognition, Reservationist specifically thanks the guest for the booking and closes the interaction with a polite and appropriate remark, 10 The guest is offered a choice of room rates and types when available and/or appropriate, Technical Execution, Skill & Knowledge Technical Execution, Skill & Knowledge Technical Execution, Skill & Knowledge Technical Execution, Skill & Knowledge, 11 Reservationist can readily describe the various physical elements in the guest room, 12 Reservationist can describe hotel facilities and procedures with clarity, Reservationist can effectively provide directions and/ or transportation options and their associated costs, 14 Reservationist clearly explains deposit and cancellation policies and any penalty charges, 15 Reservationist offers hotel services, such as transportation service, dinner or spa reservations, Technical Execution, Skill & Knowledge Technical Execution, Skill & Knowledge, Details of the booking are repeated for confirmation, Confirmation is offered and received within 24 hours of the call, The guest is fully prepared for their stay after the call, and they look forward to their visit with positive anticipation, 21 Cross-departmental channels of communication among staff are consistent and complete, 22 The service is handled without excessive delays or interruptions, 1 Staff politely acknowledges the guest when appropriate and reasonably possible, 2 Staff is highly articulate and avoids slang and excessive use of phrase-fragments, 3 Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction, 4 Staff readily smiles and maintains an engaging expression, 5 Staff makes eye contact and keeps focus on the guest, Graciousness, Thoughtfulness & Sense of Personalized Service Service Graciousness, Thoughtfulness & Sense of Personalized Service Service Graciousness, Thoughtfulness & Sense of Personalized Service Service, 7 Staff is thoughtful and intuitive, demonstrating anticipatory service when appropriate and helpful, 8 Cross-departmental channels of communication among staff are consistent and complete, Staff performs the requirements of their department knowledgeably and proficiently.

2023THE FIVE STAR TRAVEL CORPORATION. FORBES IS A REGISTERED TRADEMARK OF FORBES LLC USED UNDER LICENSE BY THE FIVE STAR TRAVEL CORPORATION. No one can buy a rating; all ratings are earned through our objective inspection process. The following hotel standards have received a revision. WE ARE Luxury The following Classifications are represented within 2021 standards for hotels: Terms in this set (10) These standards address hygiene and maintenance Cleanliness & Condition These standards address basic good manners and social skills Courtesy & Manners These standards address the expected time of delivery of service Our hotel stays span a minimum of two nights. Value 4.2. We rate only the very best nearly 2,000 hotels, restaurants and spas in more than 81 countries (and counting). The guest is seated no more than five minutes past the quoted time, If waiting is required, an estimated wait time is quoted and honored within five minutes, The guest is greeted within one minute at restaurant entry, escorted to table and provided with chair assistance, The guest is escorted to their table and provided with chair assistance, The table is greeted within one minute, and the guest is given the opportunity to order beverages (Guest Comfort & Convenience) Refills or follow-up rounds are readily offered or provided within one minute of the guests beverage being fully empty, The table is greeted within one minute and appropriate beverages are offered (Efficiency), Refills are readily offered or provided within one minute of the guests beverage being fully empty, Breakfast includes a choice of juices, at least two of which are fresh or distinctive (Elements of Luxury), The menu includes a variety of health-conscious beverages (Wellness), Menu offers items for guests seeking nutritionally focused dishes (Guest Comfort & Convenience), Menu offers a variety of nutritionally focused options; dietary restrictions are considered (Wellness), This standard will not automatically earn a No for single-use packets provided for hygiene purposes. Through a two-day, on-site consultation, we listen to your goals and then craft customized standards to help you meet them. As our highly trained, incognito inspectors work to assess properties, our editors check them out ahead of time and provide a sneak preview of what to expect. WebProfessional Records: The laws and standards of our profession require that protected health information about you be kept in your clinical record. <>/XObject<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 960 540] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Only offering paper newspapers or magazines will receive No Compliance. WebForbes Travel Guides 2021 Star Awards honor the worlds best luxury hotels, restaurants and spas. They are displayed on a high quality liner or shelf (Elements of Luxury), During evening service, used bathroom linens are removed and neatly replaced, unless the guest chooses to participate in an environmental preference program (Technical Execution, Skill & Knowledge) All fresh bathroom linens are clean and in excellent condition (Cleanliness & Condition), During evening service, used bathroom linens are automatically replaced, unless the guest chooses to participate in an environmental preference program. Though health and well-being are certainly not new trends in the luxury travel space, today personal well-being is at the forefront of the guests mind as they make choices on where to stay.

endobj This interactive flipbook is created with FlippingBook, a service for streaming PDFs online. WebThe Forbes Travel Guide process of rating each establishment includes: Facility inspection: Every property is visited by a trained facility inspector, who uses a checklist to evaluate cleanliness, physical condition and location. In Year 1 of their Performance Notification period, properties who fail to meet the mandatory score will be permitted to move into Year 2 of their Performance Notification period without an adjustment to their Star Rating. If previously communicated, this standard will be N/A if COVID-19 procedures dictate no staff are working curbside.

Removed COVID-19 Concession This standard will revert to the original requirements in 2022 evaluations. Anything presented in plastic wrap, plastic protective sheaths or in plastic bag presentations will receive No Compliance. HOTEL STANDARDS REVISIONS OVERVIEW | 2021, 2021 FORBES TRAVEL GUIDE STANDARDS COVID-19. In addition, notes regarding further concessions have been added in the revised standards sections. The arrival process is paperless (Arrival Service), The departure process is paperless (Departure Service), Clean bathroom amenities are used (Guest Room), If newspapers or magazines are offered, they are digital ( Public Areas ). 2023THE FIVE STAR TRAVEL CORPORATION. HOTELS Cleanliness & Condition (NEW replacing Courtesy & Manners) Graciousness, Thoughtfulness & Sense of Personalized Service Guest Comfort & Convenience Sense of Luxury RESTAURANT Food and Beverage Quality Graciousness, Thoughtfulness & Sense of Personalized Service Guest Comfort & Convenience Sense of Luxury SPA Graciousness, Thoughtfulness & Sense of Personalized Service Guest Comfort & Convenience Sense of Luxury Wellness (NEW replacing Courtesy & Manners), 2021 FORBES TRAVEL GUIDE STANDARDS 2022 Rating Award Qualification Scores and Maintenance Requirements. Guests are politely greeted curbside within 30 seconds of arriving, Luggage assistance is immediate at curbside and offered by the staff, The hotels website is professional in design and consistent with the property and/or brand ( Technical Execution, Skill & Knowledge ) The booking engine is convenient and guides the guest through the booking process, The hotels website is notable in design and consistent with the property and/or brand ( Sense of Luxury ) Booking engine is convenient and allows the guest to sort through different room features Booking engine offers a rate and availability calendar It is possible to add special requests and/ or other hotel services before the booking is processed online, Date and room type selections are clear and immediately show rates and availability, It is possible to make special requests and/ or additional arrangements through the online booking engine General email inquiries are resolved within 24 hours, General email inquiries are answered within 24 hours, Text message responses are instantaneous or within the promised timeframe, Text messages are answered within three minutes, Removed COVID-19 Concession This standard will revert to the original requirements in 2022 evaluations. In 2021, Forbes Travel Guide introduced Sustainability standards, a non-scored report that assessed a hotels sustainability initiatives. These standards, which focus on quality of sleep, nutrition, fitness, design, hydration and mental health, will ensure that guests are able to continue healthy lifestyles and incorporate wellness into their travel plans. Contact us for media requests about Forbes Travel Guide, See the latest news about Forbes Travel Guide, Our Brand Officials represent the best in luxury hospitality, Meet the industry VIPs who help shape our standards, View our full list of annual Star Rating Award recipients.

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