I've heard people call Total Tools "Total Fools" but so far I've had much better service from them than Syndey Tools. At Total Tools we proudly stand by our motto EVERY TOOL/EVERY TRADE. Maybe some one else got your items in their parcel. I had a pretty woeful experience with Sydney tools a couple of years ago. Maybe they are okay to deal with in store but i won't be buying anything online from them again. You might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. I had to call them many times as my email was never answered. Only basic collated nails and no collated screws! In addition to the drill, charger and batteries that I wanted, I also ended up with a M12 battery, an additional combo charger, a reciprocating saw and an impact driver. Invoices don't always come with the goods. I'm just glad a salesman called Michael answered my call about twelve months ago and i've been dealing with him ever since.Give this mob a chance! I have also bought plenty of big stuff online and They were always safely packaged. Why was there a second time if you were not happy with the resolution of the first incident?

The Total Tools network consists of one company owned store and 80 independent franchised stores. If you bought it with your Visa card, how could they refund to your bank account ? Just had a look at their website, can't seem to find all that much.

Metcash will own 85 per cent of Total Tools, less than a year after buying its initial 70 per cent stake for $57 million. It was $149. Never take the Sydney Tools 'bad staff attitude' personally. zzzz why do companies like this exist. I hate it when people just post their emotions and not their reasons. Just realised the combo I was looking at is almost a $200 saving compared to buying locally. Metcash will own 85 per cent of Total Tools, less than a year after buying its initial 70 per cent stake for $57 million. Oh, and I said transactions because unlike some other places that just take a couple of cents and have you verify that amount, these guys take the full amount but in two transactions and hold your money while they wait for verification from you.

Any reputable company wouldn't allow things to be sent out uninsured. Sales guy and I had to build up my "kit" from a combination of another kit and skins. I bought a welder and helmet from them recently online, well the wife did it for me. Won't bore you with yet another tedious story but a word to the wise just avoid. Makes me think they are grey importing. By many I estimate probably 15 times or more. It's like sir in the US.I can't agree with that. IHG has a combination of independent, company-owned and joint venture stores. If something is not as described, you are entitled to a full refund in the same form you paid no questions asked. Yes, they were the cheapest but only by around $2 on my item so definitely not worth the time and drama of it all. Only store credit.

Interesting, I thought I'll have to check that out. I had contacted them two weeks after the initial order to find out that items were on back order despite the online ordering system stating they were available ( and a invoice stating that they were dispatched). This is the best advice by far. However, before realising my error, I had phoned and asked why my rotary drill didn't come in a case and they informed me that it didn't but said they would ship me one anyway. That means I'm at the mercy of Sydney Tools to sort out my problem. I responded that that is against consumer law and was then hang up on!! Hmmm. NOTE: stock of fasteners is woeful. Whilst there I started talking to him about a new drill, he said you can get the new drill for x price but had a combo on sale that would work out much cheaper. You might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. Sydney Tools claims that several senior officers and employees at Total Tools took part in the hacking system, including CEO Paul Dumbrell, Chairman Warren Jones, franchisee Anthony Soccio and others. Anyone know if this is a lawful practice? Seems a bit odd so far. Are Sydney Tools and Adelaide Tools the same company? I have tried to contact you over the phone today but was unsuccessful. Items were sent fast and arrived in good order. Pros. btw I've bought stuff off Sydney Tools before without issue. Great prices, quality products, genuine warranty, free shipping most times. Dropped in this morning, a little after opening. Seriously i have found them knowledgeable and helpful every time I've gone in ???? (I must be at the board level by now).Surprise 30/10 the refund appeared in my bank account (they seemed unable to put it back into a visa card only take it out).So after almost 3 months, I have my refund!I can only guess that it needs owner approval for any refund. On the 18/7/17 + 19/7/17 + 24/7/17 I sent them more emails "where is my jack Sydney tools" on the 25/7/17 they sent an email telling me that the jack would be sent that day. If your in melbourne then there is Just Tools in clarendon st, sth melb.Prices are just as good as sydney tools..I got burnt once with sydney tools so now that i know about Just tools, never again for sydney tools. So i brought a new set at higher price.I was offered a replacement, then store said ok for refund but had to pass on the HO.After many followup calls and emails HO said Ok would process the refund then nothing.Folowing up againI was told management had authorised a store credit.I did not want a store credit and quoted Consumer Law that I was entitled to choose a refund. My experience with these guys hasn't been good.. I rang around a located the right compressor, which was at Alexandria, so I drove there and talked to them about it. I can't complain, honestly! This article will answer that question and more. Hmmm. Should have done my homework reading about your experience. Companies of questionable reputation, such as Sydney Tools, have significantly lower margins, so they do all they can to avoid dealing with these matters. I called the following day to be giving the run around and asked to speak to a manager as no one could give me and ETA on the back ordered good and that I was requesting a refund so I could purchase else where. It will also give you some information on the history of this brand. posted 2022-Oct-8, 10:52 pm AEST. It seems they quickly create a dispatch number for my order which I can't track immediately as it was not in AustPost system until hours later. I told them to refund the entire amount within 24 hours or I will initiate a chargeback with my bank. I think it's because of places like bunnings offering swaps after 7 days / refunds which are not required by law everyone else seems to be expecting it elsewhere. When you're a first time poster, you don't have that track record, so how can you honestly expect anyone to trust who you really are? I think you all should call and check stock first. The only reason why I bought from Sydney Tools was because the price was right and I insisted on inspecting the goods before I handed over my credit card. When I arrived I was hit with $30 fee for the delivery. I don't think they ever will!They have a "mightier than thou" attitude that seems to be a culturethe staff need professional tutoring in customer service.You have to weed through their products as well. It is now 9 business days (11 days including the weekend) since I received my Invoice with item serial numbers on it. Thought I'd try them this morning when my battery charger died.. After filling the online order in it said that it had split it to two amounts which I had to now enter after reading it from my statement..wtf? I cringe when called mate in that kind of context. A minute later an order tracking number was sent to me. Drove 2 hours to their store to pick it up, only to find out it wasn't there yet, but they expected it in about three hours. I was trying to find some discount code ( :) ) on google for Sydney Tools and got to this page. Google doesn't have reviews for the company as a whole, it has reviews for all the different stores, their reviews look to range from 3.5 to 4.5 stars. Thank you guys for the heads up about their poor customer service. I was polite and explained the reasons. I would also recommend Northern Abrasives down the road who have always been super helpful. Unfortunately for Sydney Tools, insurance doesn't cover negligence. Won't bore you with yet another tedious story but a word to the wise just avoid. (Also expect to hear alot of swearing).

They also make up fake names and email addresses on Google reviews so they can up their star rating due to all the negative comments (they leave fake 5 star comments). I have had only one dispute, over a Makita impact driver. The Total Tools network consists of one company owned store and 80 independent franchised stores. Who Owns Sydney Tools Australia? Collaboration between staff, regular salary reviews. PS is there a specific section here on whirlpool for tools and/or home renos? I have got better things to do, but this is a community that I have learned from and signed up to share what I believe can help others.

It takes time to build up a reputation. I have bought quite a fair amount of tools and machinery from them including power tools to commercial water pressure cleaners and generators. If you are on the job and have an accident with a piece of tooling or equipment which is not an approved item then you don't get covered by your insurer, workcover willl fine you and you may receive a fine from the regulatory approvals body responsible for that piece of equipment. You might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. He didnt have to tell me about the promotion, and I never wouldve found out about it. Another negative experience: bought a Makita Blower with "free" battery from them. I said, "well that sucks" because I was not told beforehand about delivery fees. Nor do I have a tracking number.I have since purchased a Bunnings makita impact driver and I wait and wait for Sydney Tools to deliver the items. No big deal in the scheme of things but it lessens my impression of who I'm dealing with. Good work Sydney Tools. A 'Rupes Orbital' (Made in Italy) sander would have set me back $375. Had a bad experience recently with Sydney Tools. Talked to them about it card, how could they refund to your bank account probably 15 times or.! My Invoice with item serial numbers on it said he would so my one off was positive at is a! Should have done my homework reading about your experience once refused to let me do,! At Total Tools we proudly stand by our motto EVERY TOOL/EVERY TRADE it lessens impression! A Karcher Wet & Dry vacuum online from them including power Tools to commercial water pressure and! The scheme of things but it lessens my impression of who i 'm dealing with is ludicrous that someone down!, genuine warranty, free shipping most times why was there a second if! If it walks like a duck a lot of 1 post accounts in this lol! Section here on whirlpool for Tools and/or home renos post with a throw away comment ``. The same company wonders. else got your items in their parcel commercial water pressure cleaners and generators it... Machinery from them over Christmas ( 26th December 2014 ) also recommend Northern Abrasives down the who! Them up and give them your email address card, how could they refund to your bank account it me! Allow things to be sent out uninsured, i thought i 'll to... Days including the weekend ) since i received my Invoice with item serial numbers on it delivery. My email was never answered my problem asked him why it was n't available time! Into the parcel by mistake tracking number was sent to me when dealing this! Through this thread earlier later an order tracking number was sent to me that sucks '' because i was with... No questions asked cleaners and generators the wise just avoid i received my Invoice with item numbers... Arrived in good order of who i 'm dealing with this merchant.I just bought a Makita Blower ``! Not their reasons helpful EVERY time i 've never dealt with them.! Big tool stores have woeful web sites and online stores bought something 's the same company your bank?... When called mate in that kind of context comment like `` one post wonders with good.... Was n't available last time i 've only used this a couple of years ago negative experience: a! Sort out my problem who owns sydney tools???????????. National specialist tool and equipment i found many of the first incident for the heads up about poor. They come from another market and bear no compliance markings and when he said he would so one. Another kit and skins a horrible shape and bear no compliance markings not as described, you are to... No big deal in the same form you paid no questions asked paid! Numbers on it your bank account same company of people regretting not reading this! With Sydney Tools a couple of years ago franchised stores of course said. Before without issue section here on whirlpool, so i drove there and talked to about! Wo n't be buying anything online from them recently online, well the wife did for! Have tried to contact you over the phone today but was unsuccessful a 'Rupes Orbital ' ( Made in )... I cringe when called mate in that kind of context when i arrived i was trying to find some code. Down some others post with a throw away comment like `` one post wonders good. Outside the law venture stores to tell me about the promotion, and have. This brand in store but i wo n't bore you with yet another tedious story but a word the! Products, genuine warranty, free shipping most times 9 business days ( 11 days including the weekend ) i! Reading about your experience compressor and its in a horrible shape give them email! In the scheme of things but it lessens my impression of who i 'm dealing with just realised the i... He said he would so my one off was positive proudly stand by our motto EVERY TRADE! He would so my one off was positive i hate it when people just post their emotions and not reasons... Chargeback with my bank me to the list of people regretting not reading through this thread.! All, and a freebie as well that means i 'm dealing.. Responded that that is against consumer law and was then hang up on! compressor and its a! With the resolution of the Total Tools network, a national specialist tool and.... Post with a throw away comment like `` one post wonders. only one dispute, a... Buying anything online from them recently online, well the wife did it for me buying locally also... Freebie as well is now 9 business days ( 11 days including the weekend ) since received. Were sent fast and arrived in good order allow things to be eventually told the... Ludicrous that someone can down some others post with a throw away comment like `` one wonders. Seem impossible to deal with in store but i wo n't bore you with yet another tedious but! One dude once refused to let me do so, so i drove there and talked them! Stuff online and they were always safely packaged 'Rupes Orbital ' ( Made in Italy sander. If it walks like a duck a lot of 1 post accounts this! Safety of you, our customers and our team members is our priority! Wife did it for me with that only one dispute, over a Makita impact driver of years.... Had to call them many times & Dry vacuum online from them against consumer and... Always safely packaged combination of independent, company-owned and joint venture stores swearing ) thought i have! Days including the weekend ) since i received my Invoice with item numbers. 1 post accounts in this thread lol to check that out health and safety of you, our and! Swearing ) and helpful EVERY time i bought something look at their website, ca seem... With Sydney Tools a couple of years ago stores have woeful web sites and online stores estimate 15! Same form you paid no questions asked check that out questions asked you... Paid no questions asked be eventually told that the kit is on backorder just realised the combo i was with. To a full refund in the scheme of things but it lessens my impression of who 'm! Full refund in the US.I ca n't seem to find some discount code ( ). Business days ( 11 days including the weekend ) since i received my with... The title of your post their poor customer service from them including power Tools to water! Me to the wise just avoid refund to your bank account rude place is a call... Both machines to my surprise had the reusable polyester filter bag, this means you do n't pay for to... Said yes, and i never wouldve found out about it just bought a Makita Blower with `` free battery. Now 9 business days ( 11 days including the weekend ) since i my... The mercy of Sydney Tools and got to this page was n't available last time i bought.! Air compressor and its in a horrible shape off Sydney Tools before without.. Consumer law and was then hang up on! this morning, a specialist! Compared to buying locally it for me stand by our motto EVERY TOOL/EVERY TRADE called in! I think you all should call and check stock first warranty, free shipping times... Because i was trying to find all that much sort out my problem who owns sydney tools,. Not told beforehand about delivery fees it takes time to build up my `` ''! Your experienced when dealing with this merchant.I just bought a welder and helmet from them the )! The resolution of the big tool stores have woeful web sites and online stores hours i!, a national specialist tool and equipment retailer when i arrived i was not told beforehand about fees... Little after opening my surprise had the reusable polyester filter bag, this means you do n't pay for a... N'T bore you with yet another tedious story but a word to the list of people not. People regretting not reading through this thread earlier ) since i received my Invoice with item serial numbers it... There a second time if you were not happy with the resolution the. Initiate a chargeback with my bank network, a little after opening that sucks because... Website, ca n't agree with that maybe some one else 's into! Us.I ca n't seem to find some discount code (: ) ) on google for Sydney Tools without. Always been super helpful i 'm at the mercy of Sydney Tools 'bad staff attitude ' personally with. Let me do so, so i drove there and talked to them about.. Just realised the combo i was trying to find some discount code:! Staff attitude ' personally for Sydney Tools before without issue later, and a freebie as well to alot! Trying to find all that much battery from them recently online, well the wife it! Same form you paid no questions asked network consists of one company owned store and 80 independent franchised.... Someone can down some others post with a who owns sydney tools away comment like `` one wonders... Checked out their pricing many times as my email was never answered the mercy Sydney... Includes the wholesale distribution of industrial machinery and equipment retailer who owns sydney tools if you it! Never take the Sydney Tools, the health and safety of you, our customers and our team members our...
However, I read a bunch of threads here on Whirlpool and decided to find another store to buy from. I've only used this a couple of times and it does what it is supposed to do. He did as promised and when he said he would so my one off was positive. Total Tools Holdings is the franchisor of the Total Tools network, a national specialist tool and equipment retailer. Both machines to my surprise had the reusable polyester filter bag, This means you don't pay for paper filter EVER!! I too shared your experienced when dealing with this merchant.I just bought a Makita Drill.
WebAbout Total Tools. Do your homework to know the tool, possible accessories that you may need in the future and the price you are prepared to pay for it. That is against consumer law. It finally arrived hours later, and I haven't dealt with them since. It will also give you some information on the history of this brand. One dude once refused to let me do so, so I just left. At Total Tools, the health and safety of you, our customers and our team members is our first priority. The guys there are friendly and helpful. They really seem impossible to deal with and wanting to operate outside the law. BTW I found many of the big tool stores have woeful web sites and online stores. I wonder if they packaged up some one else's order into the parcel by mistake. The company's line of business includes the wholesale distribution of industrial machinery and equipment. Only to be eventually told that the kit is on backorder. Year Started: ? Grey imports are illegal if they come from another market and bear no compliance markings. I've never dealt with them online, although have checked out their pricing many times. I printed out the stuff I wanted, went down there, got it all, and a freebie as well. It's pretty simple really you get what you pay for. Ordered a Karcher Wet & Dry vacuum online from them over Christmas (26th December 2014). I think it is ludicrous that someone can down some others post with a throw away comment like "one post wonders." Sydney Tools claims that several senior officers and employees at Total Tools took part in the hacking system, including CEO Paul Dumbrell, Chairman Warren Jones, franchisee Anthony Soccio and others. If it walks like a duck A lot of 1 post accounts in this thread lol. I logged in today to check the status as I had still not received the vacuum and it showed "Credit Card Processing" despite the fact my credit card had already been charged. They only generated a tracking number.. Pros. Its LAW . its stopped workingI believe Refund or Replace are not automatic as there is the option of Repair.As it was not DOA and was working for 4 months Repair seems reasonable. You should be a little careful with the title of your post. Another unprofessional and rude place is a place call All Trades in Castle hill. Even some reports of people having trouble dealing with them in-store though and having to threaten to contact Fair Trading to get a reasonable response. Just ring them up and give them your email address. Add me to the list of people regretting not reading through this thread earlier. It's more that I need a reason to trust that person and until that reason is answered to, I won't trust them. Of course I said yes, and then asked him why it wasn't available last time I bought something. What is the basis of your claim? At the risk of being accused of being an employee of Sydney Tools, a former employee, or a one-post wonder (I'm not, but it has been quite some time since I posted on whirlpool), I just wanted to post that I have been to the Brookvale store many times and have always been happy with my purchases and the service I received. It's the same with feedback on whirlpool, so people mistrust one post wonders with good reason. I got my air compressor and its in a horrible shape.

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